If you are a member of the Dental HMO plan, you must register your dentist. Only services provided by your registered dentist and any resulting in-network referrals are covered by your plan.
To change your Cigna Network General Dentist, use your myCigna online account or call the customer service number on the back of your ID card. Changes made by the 15th of the month usually take effect on the 1st of the following month.
Follow these steps to complete the switch:
Option 1: Change Online (Recommended)
Log in: Visit myCigna.
Find a Provider: Click on Find Providers and Costs.
Select Dental: Choose Dental and enter your location details.
Choose a Dentist: Search for a new Network General Dentist and select the option to assign them to your plan (often labeled as "Make my PCD" or "Add to My Team").
Option 2: Change by Phone
Call the toll-free number on the back of your ID card (or 1-800-244-6224). You can speak directly to a representative or use the automated Quick Transfer option.
Key Things to Know:
Effective Date: Dentist selections or changes submitted by the 15th of the month take effect on the 1st of the following month.
Immediate Changes: If you need an immediate change (for example, to schedule an emergency appointment), call customer service directly, as they can manually process a quick transfer.
Transition of Care: If you are in the middle of a multi-stage procedure (like orthodontics or a root canal) with your current dentist, ask a representative about the Transition of Care process to avoid coverage disruptions.